Privacy Policy
At TWC Implant & Dental Center, we respect and protect your privacy. This policy explains how we collect, use, store, and safeguard your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
1. Personal Data We Collect
When you visit our clinic, use our website, or interact with us, we may collect the following types of personal data:
- Your name, NRIC or identification number, contact details (phone, email, address)
- Appointment and treatment history
- Payment and billing information
- Health-related data relevant to your care
- Feedback or communication records with us
2. Purpose of Data Collection
We collect and use your data for the following reasons:
- To schedule and manage appointments
- To provide dental or healthcare services safely and effectively
- To maintain accurate patient records
- To follow up with you regarding treatments, results, or referrals
- For internal administration, audits, and compliance
- To process payments and claims
- With your consent, to inform you of clinic updates, promotions, or health tips
3. Consent
By providing your personal data to us, whether through forms, phone calls, emails, or in person, you are giving your consent for us to use your data for the purposes outlined above. You may withdraw your consent at any time by contacting us (see Section 7).
4. Disclosure of Data
We will never sell or share your data for commercial gain. However, we may share data when necessary:
- With other healthcare professionals (e.g., for specialist referrals)
- With government authorities as required by law
- With third-party service providers (e.g., IT or billing vendors) who support our operations, under strict confidentiality
5. Data Protection & Retention
We take reasonable measures to protect your data from unauthorised access, misuse, or loss. These include:
- Access controls and encryption
- Secure physical and digital storage
- Regular staff training on data privacy
We retain your data only as long as necessary to fulfil the intended purposes or comply with legal obligations.
6. Access & Correction
You have the right to:
- Request access to your personal data
- Ask us to correct any inaccurate or incomplete information
To do so, please contact us using the details below.
7. Contact Us
If you have any questions, feedback, or would like to withdraw your consent, access your data, or make a correction, please reach out to our team:
Email: hello@twcdental.com.sg
Telephone: 65183655
Whatsapp Mobile number: 80310477
Clinic Address: 130 Jurong Gateway Road #01-223 Singapore 600130